When do I pay for services?
When you book, by CliQ or card, so there are no invoices to chase. You get a reference and a receipt straight away. Full refund if we can’t carry it out, or if you cancel at least 24 hours before. Repairs are quoted first and paid before work starts. On Let us manage, included services cost nothing and our 9% starts once rent comes in.
How is the lease signed?
With Sanad. Once referencing is complete we prepare the bilingual lease as one PDF, and it is signed in turn: landlord, then tenant. Each person signs it in the Sanad app (Digital signature, then upload, SMS code and digital ID PIN) and shares it back, and we pass it to the next person. You don’t need to find a witness: a RentalJo team member signs last. We then register the lease with the municipality and send everyone one final file with all the signatures. If you don’t have Sanad, or prefer paper, you can print the lease, sign it in pen and upload a scan as one PDF. We check it and collect the original at check-in.
What happens when the lease ends?
Ninety days before the end we ask the landlord whether to renew. The tenant gets the renewal offer, or a proper notice, 60 days before. A renewed lease is signed again, with Sanad or by hand, and witnessed by RentalJo. Self-manage landlords can do this themselves or add our Renewal pack (JD 25); it is included in Let us manage.
How do tenants pay rent?
By CliQ, straight to the landlord’s account, which must be in the verified owner’s name. Tenants tap “I’ve paid” in the app, the landlord confirms, and both get a receipt. RentalJo will never send payment details by message, and any change to them needs a fresh ID check and takes 72 hours.
Do tenants pay a broker fee?
No. Tenants never pay a broker fee on RentalJo. Landlords pay for the plan and any services they choose.
Who pays for repairs under Let us manage?
We arrange the repairs and the owner pays for the work, as with UK letting agents. You set an approval limit: below it we go ahead, above it we send you a quote first. Building service charges are also paid by the owner.
How do you check a tenant's credit?
The applicant downloads their own CRIF Jordan credit report from the Sanad app or their bank app and shares it with consent. Our reviewer notes only defaults, overdue amounts and bounced cheques, and the landlord sees a short summary, never the full file.
Is an online lease legally valid in Jordan?
Yes. Jordan's Electronic Transactions Law allows leases to be signed electronically. We also register the lease with Greater Amman Municipality.
Can I switch from Self-manage to Let us manage?
Yes. You can move to full management at any point in the tenancy.
